Privacy Policy

Dealers Connect ("we", "us", or "our") takes the privacy of your information very seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our platform, website, and associated services (collectively, the "Service").

This policy is governed by the EU General Data Protection Regulation (GDPR) and, where applicable, the UK GDPR and Data Protection Act 2018. For users outside the EU/UK, we apply equivalent standards of protection to your personal data.

If you have any questions about this policy or our privacy practices, please contact us using the details provided in Section 12.

We collect different categories of personal data depending on how you interact with our Service:

Account & Registration Information

When you register for a Dealers Connect account, we collect: full name, professional email address, job title and company, country of residence, and any additional profile information you choose to provide such as professional background, specialisation, and a profile photo.

Professional Profile Information

To provide you with the most relevant connections and directory listings, we may collect information about your professional role, employer, trading volumes, asset classes of interest, years of experience, and preferred technology providers.

Usage & Technical Information

• IP address and general geographic location
• Browser type and operating system
• Pages visited and features used within the platform
• Session duration and navigation paths
• Device identifiers and connection data

Communication Information

Any correspondence you have with us — including support requests, feedback forms, and responses to our communications — is recorded and stored.

Community & Event Information

If you participate in Dealers Connect events, webinars, or our Telegram community, we may collect attendance records, participation history, and any content you contribute to community discussions.

Under GDPR, we process your personal data on one or more of the following legal bases:

Where we rely on legitimate interests, we carry out a balancing test to ensure our interests do not override your fundamental rights and freedoms. You may request details of this test at any time.

We use the personal data we collect for the following purposes:

• Platform operations: Creating and managing your account; providing access to directory listings, provider profiles, and comparison tools
• Personalisation: Tailoring search results, recommendations, and content to match your professional profile and stated preferences
• Community access: Verifying your eligibility and facilitating access to our private Telegram community and other member-only resources
• Communications: Sending transactional emails (account creation, verification, security alerts), as well as optional newsletters and industry updates where you have opted in
• Analytics & improvement: Monitoring platform performance, identifying usage patterns, and improving features based on aggregated, anonymised data
• Security & compliance: Detecting and preventing fraudulent activity, ensuring platform integrity, and complying with applicable laws
• Events: Managing registrations and communications for Dealers Connect-hosted events, webinars, and roundtables

We will not use your data for purposes incompatible with those stated above without first obtaining your consent or having a lawful basis to do so.

We do not sell your personal data. We may share your information in the following limited circumstances:

Service Providers & Sub-processors

We engage trusted third-party vendors to support our operations — including cloud hosting, email delivery, analytics, and payment processing. These parties access data only to perform services on our behalf and are contractually obligated to keep it confidential and process it in accordance with this policy.

Directory Listings (Providers Only)

If you are a liquidity provider or bridge operator who has agreed to be listed on the Dealers Connect directory, your company profile and contact details will be publicly accessible to registered platform members.

Member Introductions

With your explicit consent, we may facilitate introductions between members and service providers whose offerings match your stated needs.

Legal & Regulatory

We may disclose data when required to do so by law, court order, or a regulatory authority; or to protect the rights, property, or safety of Dealers Connect, our members, or the public.

We use cookies and similar tracking technologies to improve your experience on the Dealers Connect platform. Cookies are small text files stored on your device that help us understand how you interact with our Service.

You can manage your cookie preferences through our cookie consent banner on your first visit, or at any time via your browser settings. Disabling non-essential cookies may affect certain platform features.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, regulatory, accounting, or reporting obligations.

• Active accounts: Data is retained for the duration of your account and membership
• Inactive accounts: We will contact you after 24 months of inactivity; accounts not reactivated within 90 days may be archived or deleted
• Closed accounts: Core account data is retained for up to 7 years following closure to satisfy legal and regulatory requirements
• Communications: Correspondence is retained for up to 3 years from the date of last contact
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely

Where data is no longer required, we will securely delete or anonymise it in accordance with our internal data disposal procedures.

Under GDPR and applicable data protection legislation, you have the following rights regarding your personal data:

• Right of access: Request a copy of all personal data we hold about you (Subject Access Request)
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): Request deletion of your data in certain circumstances
• Right to restriction: Request that we limit how we use your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests, including profiling
• Rights related to automated decision-making: Not to be subject to decisions based solely on automated processing where they produce legal or similarly significant effects
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security practices include:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Multi-factor authentication options for account access
• Regular security assessments and penetration testing
• Access controls with role-based permissions limiting data access to those with a need to know
• Incident response procedures with mandatory breach notification timelines (72 hours under GDPR)

While we apply industry best practices, no system is completely immune from security incidents. If you become aware of any vulnerability or potential breach, please contact us immediately at info@dealersconnect.pro.

Dealers Connect operates globally and may transfer your personal data to countries outside the European Economic Area (EEA) or the United Kingdom. Where such transfers occur, we ensure that adequate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Transfers to countries with an adequacy decision from the EU Commission or UK government
• Binding Corporate Rules where applicable

You may request details of the specific safeguards in place for any international transfer by contacting us at the address below.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Notify registered members via email at least 14 days before significant changes take effect
• Where required by law, seek renewed consent for new processing activities

We encourage you to review this policy periodically. Continued use of our Service after any changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection team: